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Ordering Guidelines and Policies








Placing Orders

You must have a Red Bear account to place an order.

Before placing an order, please make sure you are “picking” the right Style, Gauge and Bevel to suit your needs. Information regarding Dimensions, Gauges, Bevels, Grips and Pick Care can be found on our FLAT PICKS page

International Customers PLEASE check HERE to see if Red Bear ships to your country BEFORE placing an order.

After your order is placed, you will receive an order confirmation. If you find a mistake, PLEASE contact us right away so we can fix it BEFORE it ships.

Red Bear DOES NOT take RETURNS or offer EXCHANGES.

Limits

Due to the labor involved in making Red Bear picks and to stay within our turnaround times we do have purchase limits. Limits also help serve to maintain inventory for all of Red Bear's customers.

Limits are posted in each style of Flat Pick with a limit of 2 per available pick option. There is currently a maximum OF 5 FLAT PICKS ON ORDER.

Red Bear sincerely appreciates your understanding regarding our limits.

Payment Processing

Ordering Online with us is safe and secure!

We employ a method of interaction with our Customers that does not compromise credit card information. This online system is 100% secure. Our sole payment processor is now Authorize.net and has been a leading provider of payment gateway services since 1996. We accept Visa, Mastercard and Discover cards including debit cards with the Visa and Mastercard logo.

Cancellations

If you need to cancel your order please contact us before it ships and it will be refunded less payment processing fees. Payment processing fees are a major cost of business. A lot of companies pass this charge on to their customers. Red Bear does not pass this fee to our customers unless the transaction is refunded due to an order cancellation.

Returns

Red Bear DOES NOT take RETURNS or offer EXCHANGES.

If you find a mistake has been made with your order, PLEASE contact us right away and arrangements will be made to correct the mistake.

For example, a mistake would be if grips were ordered and the pick received had no grips. Or if a Medium Gauge was ordered and the pick received has an “H” on it which indicates a Heavy Gauge. If a pick feels too stiff, too heavy or “the bevel is not working for me”, these are not mistakes.

All of our picks are beveled the same way by the same person for the last 20 years. Our picks do not flex and they do run heavier than most other pick makers. If you are not sure what type of bevel to get, stick with a STANDARD bevel. It will never let you down.

A lot of labor goes in to making RED BEAR picks and each pick is beveled to order. We do not resell used picks and are unable to make picks for players to try out and return even if they “have never even been taken out of the bag” or simply do not like the pick as ordered.



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