Store Policies

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. Our sole payment processor is Paypal. You can use your card there or your Paypal balance if you have one. You do not have to have a Paypal account in order to pay. When

When you check out with your order, you will be taken to the Paypal site where you can choose your payment options. Once you are finished there, you will be taken back to our site.

Return / Refund Policy

Because of the personal nature of a guitar pick, we do not accept returns unless we are at fault in sending you either the wrong item. Please know what you want before you order. Your guitar pick was made and packaged by a person who wears surgical gloves. You are the first person to touch your guitar picks since it was finished in our shop. Therefore we do not accept returns for any reason other than stated above.

Delivery Information

We ship via the US Postal Service. Once we hand over a package to the Post Office, we have absolutely no control over it's handling, shipping or arrival time. At the time your order was shipped you were provided either a tracking or a customs number. Please use this number to track your package. If you have any questions at all about it's whereabouts, please contact the Post Office responsible for delivering your mail. We have no information about the shipments.

We ship to the address you provide on your order form so please make sure it is correct. We DO NOT alter any addresses. If you put an incorrect address in your order, we should receive it back. If we do, we will notify you and arrange for payment to be made to re-ship it to the correct address. If the package is lost due to your own mistaken address, we are not responsible. If the tracking/customs number indicates that the package has been delivered but you did not receive it, again, we are not held responsible.
Kryptronic Internet Software Solutions