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All of our picks are made at the time the order is filled. We therefore cannot accept any returns unless the product is not what was ordered. IF IT WAS REMOVED FROM THE BAG, WE WILL NOT TAKE IT BACK. You should be able to tell by looking at it if it was the pick you ordered.

NO TRADE-INS!! We're sorry if the feel of your new pick isn't quite right. But we can't take it back unless it isn't what you ordered. We trust that you have an idea of what you want prior to ordering from us. Due to the nature of our business and product we cannot allow trials of our picks. In other words, we cannot send you picks to try out. You should find a dealer near you and try out the various shapes of picks they have to offer. Our products are based on industry standard shapes, so any music store should have picks that are similar in shape to our products. If you have any questions prior to ordering, please contact us.

We are not responsible for slow mail! For orders inside the US, please allow at least three weeks from the time your order is shipped for it to arrive. The vast majority of orders are received in a matter of a few days once they ship (continental U.S. orders). In rare cases, your order may take up to three weeks to arrive once it ships.

On International orders, if you purchase surface mail shipping and your order doesn't arrive, we are not to be held responsible. Different countries have customs offices that work in different ways. Sometimes, they'll hold a package for months before releasing it to the addressee (you). If you are at all concerned that you might not receive your shipment in a timely manner, then we highly suggest you purchase Global Express shipping. It is expensive, but you are given a guaranteed delivery date, and you can track your package right to your door.

By placing an order with us, you state that you agree to the above terms.
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